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Automotive
Takeaways
Raise promise-time accuracy and attach high-trust upsells from video inspections.
Key findings
- Promise-time accuracy held at ~93–96% post daily review.
- Video approvals doubled upsell take-rate with higher trust.
- Labor hours per RO normalized at 2.1–2.4h without extending cycle.
Signals
On-time delivery %
95%
Hours per RO
2.3 hrs
from 1.6 baseline
Upsell rate %
120%
video-based approval flow
What we would do next
- Template scripts for SA promise-setting at drop-off.
- Auto-SMS when RO risk of lateness >15 minutes.
- Bundle safety items (pads + fluid) as one-click approval.