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Healthcare and life sciences
Takeaways
Balance throughput with experience. Cut waits and no-shows.
Key findings
- Short follow-ups mixed per hour improved flow.
- Text confirmations cut no-shows by ~8 pts.
- Waits declined to ~15 minutes across providers.
Signals
Patients/hour
3.0
from 2.0
Avg wait time
15 min
from 25
No-show %
10%
from 18%
What we would do next
- Stand up a reminder cadence (48h/24h/2h).
- Offer tele-follow-ups to smooth peaks.
- Display live wait times at check-in.