← Back
Private Banking
Takeaways
Grow share of wallet with existing HNW clients, shorten onboarding, and lift qualified referrals.
Key findings
- Reputation, recommendations, and relationship are the core engine; mandate scripts by segment + a set referral cadence produced reliable intros.
- Clients convert when the experience signals distinction, concierge service, and discretion; cross-sell rises with reduced friction.
- Single owner for KYC and suitability removes handoffs and rework, shortening time to funded account.
Signals
Net new AUM per RM
+€12m
per quarter after segmentation
Onboarding lead time
7 days
from 15 with pre-checks
Referral-sourced AUM share
55%
from 35%
What we would do next
- Lock a 90-day RM contact rhythm by segment with a lightweight tracker.
- Auto-remind KYC and suitability items 7, 3, and 1 day before due.
- Run a referral tracker tied to meetings completed and publish weekly.